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Patient Experience (HCAHPS): Publicly Reported Information
At Beth Israel Medical Center, we are committed to delivering high quality patient care with compassion and respect. Improving the patient experience is integral to that commitment, and we strive to be a top performer in this area.
We use a standardized tool called HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) to survey our patients, measure their experience at Beth Israel, and identify areas for improvement. Developed by the Centers for Medicare and Medicaid Services, HCAHPS also enables us to compare our results with other hospitals in our geographic area as well as nationally.
Many important factors contribute to the patient experience. We are proud to share our results at Beth Israel's Petrie and Kings Highway Divisions. (Results reflect 4th quarter 2009 data.)
Measure: Communication with NursesDid our nurses treat our patients with courtesy and respect, listen to them carefully, and explain things in a way they could understand?
How We Scored: 64% of our patients at Petrie and 70% of our patients at Kings Highway reported that our nurses always communicated well with them.
Measure: Communication with Doctors
Measure: Responsiveness of Hospital Staff
Measure: Pain Management
Measure: Communication about Medicines
Measure: Cleanliness of Hospital Environment
Measure: Quietness of Hospital Environment
Measure: Discharge Information Received
Overall Patient Experience and Likelihood to Recommend Our Hospitals
Copyright © 2009